Archive for August 1st, 2006

Customer Service is going to hell in a handbasket

Tuesday, August 1st, 2006

Basically, I tried placing an order today with Amazon.com and recieved this e-mail from them:

Regarding Order Order number removed from Digital Media Source

1 of SanDisk SDSDB-1024-A10 1 GB Secure Digital Card

Greetings from Amazon.com,

We’re sorry, but payment from your bank account was not authorized and thus
we are unable to process your order (#like I’ll reveal that info).

This determination was based on information provided by Certegy Check
Services, Inc. (”Certegy”). To protect your privacy, Certegy did not
provide any financial information to Amazon.com during the authorization
process.

The reason your payment was not authorized was due to dishonored check or
transfer information contained in the Certegy files.

You have the right under the Fair Credit Reporting Act to know the
information Certegy utilized to make a determination regarding your check.
If you find that any information Certegy utilized in its decision is
inaccurate or incomplete, you have a right to dispute it with Certegy.
You may call Certegy toll free at 866-516-0507, or write to Certegy Check
Services, Inc., P.O. Box 30046, Tampa, FL 33680-3046.

If you contact Certegy, please provide the following information so they
can respond promptly to your request:

* Full Name * Driver’s License Number and State
* Current Address * Home Telephone Number
* Date Declined * Date of Birth
* Dollar Amount * Social Security Number
* Check/Draft/Transfer Number * Merchant Name
* Checking Account Number * Name of Financial Institution
Valid payment information must be received within 3 days, otherwise your
order will be void.

Follow these steps to submit your new or updated payment information for
this order:

1. Go to our home page (www.amazon.com) then click “Your Account” on the
top right menu.

2. Choose the option “Change payment method” (found under “View by Order”
in the “Where\’s My Stuff” box).

3. After you sign in, you will see all your current open orders. You can
click the “View or change order” button beside any order and make changes.

4. Click “Change” button in the “Payment Information” box beside “Payment
Method.” At this point, you may review your current payment method, choose
a different payment method, or enter a new one.

We hope that you are able to resolve this issue promptly.

Thank you for shopping at Digital Media Source.

Amazon.com Customer Service
http://www.amazon.com

Please note: This e-mail was sent from a notification-only address that
cannot accept incoming e-mail. Please do not reply to this message.

Okay, very well then. I kind of expected this type of thing due to the fact that it usually takes a couple of days to clear deposits so I called the toll free number they provided. And man, the people on the other end of the phone. They started accusing me of having a delinquent account and all in all, they were a horror to deal with. (more…)