The Darkest Evil

I’ve said it before and I will say it again. Hewlett Packard is the new promoter for Apple Computers. In fact, I had a hard time getting one of the employees to connect me to his supervisour. Here’s a part of the log, I will post the rest later once I get the transcript via e-mail.

Kris: Hello Kyle.
Kyle Korleski: Hello Kris.
Kris: Welcome to HP Total Care for Pavilion Notebooks . My name is Kris. How may I help you today?
Kyle Korleski: I have been having problems with my laptops battery for a couple of weeks now and HP has not sent me a replacement battery.
Kris: We truly regret for the inconvenience caused to you.
Kris: To better assist you, may I have the Serial (eg: CNS34915MC), Product (eg:DS542U) and Model Number (eg:Pavilion zt3000) of the Notebook?
Kyle Korleski: I’ve updated the BIOS, I’ve updated windows and I’ve recalibrated the battery already but so far, it is starting to appear as if HP is unwilling to honour it’s support contract.
Kyle Korleski: Certainly, one second.
Kris: Sure,
Kyle Korleski: Serial Number: Hidden Product Number: Hidden
Kyle Korleski: The problem has not yet been resolved and I’ve tried everything to make it work.
Kris: Thank you for the information.
Kris: I assure you my full support to resolve the issue.
Kris: Could I have a few moments of your time while I search the information for you?
Kyle Korleski: Sure.
Kyle Korleski: Just so you know, I’ve already updated the BIOS and recalibrated the battery.
Kris: Okay.
Kyle Korleski: Sir, I am going to need that battery soon because I just lost a great design I was making to this little problem.
Kris: I understand how frustrated you must be and promise to do my best to resolve the problem that you are experiencing. Kyle Korleski: Okay. Kris: Please stay with me.
Kyle Korleski: Certainly but if the power goes off, it’s because of this little problem.
Kris: Kyle, I will initiate the process to ship you the new battery
Kyle Korleski: Wonderful.
Kyle Korleski: Here’s my address:
Kyle Korleski: Street Address Hidden
Kris: Before proceeding let me explain you the process
Kyle Korleski: Calgary, Alberta Postal Code Hidden
Kyle Korleski: Okay.
Kris: Kyle, as the battery is the collateral part you need to send the old battery to us.
Kris: Please ship the original part/product back to HP within three (3) working days after receiving the replacement part/product.
Kyle Korleski: Okay, sounds good.
Kris: If the original part/product is not received within fifteen (15) days, you will be billed the cost of replacement.
Kris: Furthermore, once billing for cost of replacement has occurred, you may not return the product for credit. Returned parts/products to HP will not be sent back to the customer.
Kyle Korleski: I can assure you that it will be sent from my house the day it is recieved or the day after.
Kris: Am I clear?
Kris: Okay.
Kyle Korleski: Yes, crystal clear.
Kris: Please provide your Zip code and Phone number to contact you and convenient timings to call you
Kyle Korleski: Postal Code: Hidden
Kyle Korleski: Phone Number: Hidden
Kyle Korleski: Convenient Timings: Any time after 3 o’clock PM on Monday, Tuesday and Friday.
Kyle Korleski: On Wednesday, calls can be recieved between the hours of 3 and 5PM.
Kyle Korleski: Mountain Standard TIme, of course.
Kyle Korleski: *Time
Kris: Thank you for the information.
Kris: Please stay with me while I create the case for you.
Kyle Korleski: Okay, I will do my best.
Kyle Korleski: How are we doing on the process
Kris: Kyle, I can see that your case has been already created on 9/15/2006.
Kyle Korleski: Yes but I have not recieved any tracking number nor anything of that sort.
Kris: Can you please confirm if you have received any call
Kyle Korleski: I have not.
Kyle Korleski: In fact, no call, no tracking number, no e-mail.
Kris: We apologize for the inconvenience caused to you.
Kyle Korleski: I need to get this battery soon.
Kyle Korleski: Can you have someone call me now?
Kris: Yes, I am checking if I can get anyone to call you right now.
Kris: Please stay with me.
Kyle Korleski: Okay.
Kyle Korleski: You know, I just don’t see why it is that you can’t just do this all over the net.
Kris: Kyle, We do over the phone also
Kyle Korleski: Can you just do this right now?
Kris: Yes Kyle, I am trying to do it right now.
Kris: Kyle, I am sorry to inform that as I cannot contact the Canadian Support right now.
Kyle Korleski: Okay, then just send my battery.
Kris: And as we are dedicated to US support we are not authorized to call Canadian customers.
Kyle Korleski: Yes but you are HP right?
Kris: Yes you are right. We are only limited to escalate the case to Canadian support.
Kyle Korleski: And my computer is under the HP Total Care 3 year warranty.
Kyle Korleski: So, there should be no problem in replacing my battery
Kris: Yes you are right. I can assure you that it will be replaced for you free of cost. I suggest you to contact the Canadian Support as we have already escalated the case to them.
Kyle Korleski: But when I was initiating this live chat session, it stated that I was contacting HP Canada.
Kyle Korleski: Are you saying HP’s website is faulty?
Kyle Korleski: Or are you saying that you want to use this minour technicality to weasel out of the obligation to support my product?
Kris: You are right. The Chat support is same for US and Canada. But the Part Stores, Part Shipments, Phone Support and Repairs were different for them.
Kyle Korleski: Yes but you should support my product and send my battery.
Kris: I am sorry Kyle, I am not trying to avoid you.
Kyle Korleski: Then are you going to support my product?
Kris: Yes, I would support you in software issues, escalating the case for any repairs.
Kyle Korleski: But my support contract says that it’s good for hardware issues as well.
Kris: But I am sorry to inform that the Canadian Repairs and replacements were out of my limitations
Kyle Korleski: But my laptop is still under warranty!
Kris: Yes, I understand your concern. You would be supported for hardware issues also, but by the Canadian support team.
Kyle Korleski: And that’s who I am contacting - as you said
Kyle Korleski: Kris: You are right. The Chat support is same for US and Canada.
Kyle Korleski: Remember that?
Kris: Yes Kyle, you are right.
Kyle Korleski: So, send me my battery.
Kris: You are supporting US and Canada software support
Kyle Korleski: Beg pardon?
Kyle Korleski: My hardware is also supported as well according to the support contract.
Kyle Korleski: Don’t think you can try to fool me - I am not as dumb as you might think I am.
Kyle Korleski: So, send me my battery.
Kris: I understand your concern. I have already escalated the case to the Canadian support. And you will receive a call very soon.
Kris: Is there anything else I can assist you with today?
Kyle Korleski: Okay. Why not just send my battery instead of dealing with the problem now?
Kyle Korleski: Well, you could send the battery.
Kyle Korleski: *instead of delaying
Kyle Korleski: You know, I’d like to speak to your supervisour before I leave today.
Kris: Kyle, he was sitting right beside me and trying to contact Canadian support team.
Kyle Korleski: That doesn’t mean that I don’t want to speak to him.
Kyle Korleski: It just states that he was sitting next to you. I want to speak with him.
Kris: I am sorry to inform that we do not have phone support.
Kyle Korleski: Okay, I would like to speak to your supervisor.
Kyle Korleski: *supervisour.
Kyle Korleski: Sir, where is the supervisour.
Kris: Let me call my supervisor
Kyle Korleski: Just so you know, this entire chat log minus my personally identifying info is going on my blog so I would highly recommend that you connect me to your supervisour.
Kyle Korleski: In fact, you can read this at http://www.thekyle.ca/blog/ once we are done here.
Kyle Korleski: I would like to talk to him now.

Okay, so trying to update K2 was really… fun. If you didn’t notice - my blog was down and I was working on getting K2 reinstalled. But this can only mean that I should just develop my theme as a branch from the official K2 development tree. But I am sure you did not come to my blog to hear me rant about my little K2 problem. (more…)

The worst thing to update is K2, as I have made several modifications to it but I am working on making 100% sure that the design is complimentary and less cluttered. All of the modifications on this site are updated and I am working on getting everything organised and well coordinated.

Basically, this next week is about cleaning up everything and applying the new design. Of course, someone wants to preview it first so that might delay it pending his approval.

I know I spoke of this earlier on in the year but if you are a long time reader of this blog, you’d know that I’d probably post about this again once the date arrives. Basically if you don’t know what Kanon is, I’d highly recommend that you’d get a copy to play if you have a Japanese PlayStation 2.

This version of Kanon has GREAT animation, new music and lots of cool new things. Basically, it’s a lovely animation and I hope to have the priveledge to see it really soon.
If you want to see the original series, you can find it’s torrents here. If Bittorrent just isn’t an option, you can also purchase a set of DVDs of Kanon and a non-region specific DVD player. Previews and trailers can be found here and the episodes should follow right after.

Well, along with the regular development of my site, I am updating the rest of my software (including K2 and all the other plugins that I use). Plus, I have already had a few ideas about a few new plugins I am planning to install. Also, there are a few CS things that I want to do. I am also working on getting a new scanner, so you’ll see my art really soon. But keep in mind that I have the right to publish whatever the hell I want on my website so please do not even begin flaming me. Thank you in advance.

So, if you are unable to access my blog, it is very likely because I messed something up.

I know that it is theoretically Wordless Wednesday but I have to write this.

Today I feel as if I am completely alone. I cannot explain exactly why but even though there are people around me - I can’t help but feel alone and weak. I feel hurt, abused and ashamed and even though I know why - I can’t explain why that would make me feel this way. I can only hope that the pain that I feel is lifted by a beam of light in the midst of things.

The weather walking to school was very indicitive of how I feel, gloomy, overcast and completely without hope. I am so sad and so afraid and I fear that over the coming week, these feelings will only grow to make me more sad, hopeless and afraid.

I don’t care anymore. I don’t care about my clients, I don’t care about everyone around me, essentially - I don’t care anymore. I feel like a great pain has been placed on my heart and yet I cannot control it. I feel as if my emotions have been spiraled from a psychotic anger/happy offbeat attitude into a passive-agressive, sarcastic anger that overshadows every single thought that I have.

Before class came up to me, she came up to me. The girl that I would do anything to prove my love to. For a second, I thought she was going to tell me that the time apart was over - that I would have this pain lifted from me, to have this veil of darkness lifted from my eyes - the veil that does not allow me to use wisdom to discern who is trying to be nice and who is just being sarcastic. But it was not so, for a split second, I thought that the rain and clouds have been lifted from my very soul. Oh, how cruel fate is to make me feel like there is hope but to take it away from me. This just made me feel even worse, even more helpless and even more pained.

D came to me for his textbook and I snapped at him. I can’t explain why but he caught me at the wrong moment. I fear that I might be making him feel like I am trying to be hostile towards him. I don’t think he understands that out of all 19 years of my life, I am overcome with pained with grief and loss. I fear I would lash out at everyone else in my broken state or worse - her. While my angst and pain is due to my temporary loss of her, it is not her fault - it is only mine. I realise for the first time in my life, the worst feeling in my life - a pain that afflicts every orifice of my body and soul.

When I look around the classroom, I think “Everyone looks too God damn cheerful or relieved. Why the hell are they so calm now?” But I know it would not be a great idea to try to afflict everyone else with my pain - for I would only be driving her away. I just want to fall down and fall asleep so that I can go right to next week. Then, maybe, I will not have caused her to consider allowing my pain to continue. I guess I should try to feel better so everyone else can feel comfortable around me or try to appear as if I feel good when on the inside, I am being torn from limb to limb. I should try to smile while my back is being emotionally beaten and flogged. I should try to mask the pain and affliction in my voice and demeanour. I try to hold back my tears and put on a happy face. I hope I can do that for the sake of everyone around me… for the sake of her.

You know, it’s funny though - how just something as simple as a game of foosball could help me set my mind to put everything back into perspective. Why the hell should I be depressed? Why the hell should I be angry? Why the hell am I doing this to myself? I’ve been in worse situations and I’ve always persevered. I’ve always walked away from my trials and tribulations a much stronger and well formed person. I’ve bounced back even stronger and in a high spirit then I entered the situation in and I’ve always recovered from the pain I felt - so why should this be any different? Giving up is foolish and I feel I should just persevere. So what if she decides not to be my girlfriend? I believe that I can show her that I have the character and strength to be her boyfriend because after all - while conquering others is strength, conquering yourself is true power.

Basically, the day starts with me running a little bit late to Mr. Pringle’s Spritual Development class. But the nice thing was the girl I liked was there (we are going to refer to her as M from now on so she can retain her privacy). You’ll read more about her later on down the page. Anyways, since I don’t have my text books already, that’s kind of a problem.

Anyways, when I go to my next class (Life and Teachings of Jesus with Mr. Wilson), I found out that D, my roommate, had the intelligent idea to try to show me up and try to take M away from me. I haven’t been able to start being her boyfriend yet but I hope in the near future, I will become her boyfriend.

She does not believe me when I say that I love her. I am not lying to her as I truly do love her and I know this is that forever kind of love that you don’t see every day. She is very intelligent, very cute and very in touch with the world.
I am afraid though. She has asked for me not to see her for one week so she can come up with all the reasons why we would not be a great couple. However, I am confident in my ability and power to refute them all as I know that we will be the greatest couple ever. I feel that she will give me a chance sooner or later and she would tell me if she would not.

But now, I am thinking more along the lines about what to do about D. I am going to have a long talk with him to ensure that he knows what he did was wrong and he should not have done what he did.

In conclusion, I hope everything goes well and I hope that M will see that I would be a great boyfriend for her.

You know, I have to thank Bean for this but I’ve been overcomplicating my blog’s design way too much. I think if I just try to settle for something that is realistic, I will have a much better chance of actually getting something done (yeah, that’d be nice). So thank you Bean. ^_^

Also, I am going to make sure to take extra special measures to de-uglify my blog. You will see a lot of changes later on down the road on this blog and I hope you like them ^_^.

You know, I’ve just realised something. The reason why I never blog about anything interesting is because I sit on my ass all day, usually playing Ragnarok Online. Of course, when I told this to Miranda, she just said “it isn’t up to you to decide what to talk about all the time you know.” I know that’s true but I think I’d be able to talk about a lot more if I got around the city a lot more. Broadened my horizons. DID SOMETHING ELSE!