Customer Service is going to hell in a handbasket
Basically, I tried placing an order today with Amazon.com and recieved this e-mail from them:
Regarding Order Order number removed from Digital Media Source
1 of SanDisk SDSDB-1024-A10 1 GB Secure Digital Card
Greetings from Amazon.com,
We’re sorry, but payment from your bank account was not authorized and thus
we are unable to process your order (#like I’ll reveal that info).This determination was based on information provided by Certegy Check
Services, Inc. (”Certegy”). To protect your privacy, Certegy did not
provide any financial information to Amazon.com during the authorization
process.The reason your payment was not authorized was due to dishonored check or
transfer information contained in the Certegy files.You have the right under the Fair Credit Reporting Act to know the
information Certegy utilized to make a determination regarding your check.
If you find that any information Certegy utilized in its decision is
inaccurate or incomplete, you have a right to dispute it with Certegy.
You may call Certegy toll free at 866-516-0507, or write to Certegy Check
Services, Inc., P.O. Box 30046, Tampa, FL 33680-3046.If you contact Certegy, please provide the following information so they
can respond promptly to your request:* Full Name * Driver’s License Number and State
* Current Address * Home Telephone Number
* Date Declined * Date of Birth
* Dollar Amount * Social Security Number
* Check/Draft/Transfer Number * Merchant Name
* Checking Account Number * Name of Financial Institution
Valid payment information must be received within 3 days, otherwise your
order will be void.Follow these steps to submit your new or updated payment information for
this order:1. Go to our home page (www.amazon.com) then click “Your Account” on the
top right menu.2. Choose the option “Change payment method” (found under “View by Order”
in the “Where\’s My Stuff” box).3. After you sign in, you will see all your current open orders. You can
click the “View or change order” button beside any order and make changes.4. Click “Change” button in the “Payment Information” box beside “Payment
Method.” At this point, you may review your current payment method, choose
a different payment method, or enter a new one.We hope that you are able to resolve this issue promptly.
Thank you for shopping at Digital Media Source.
Amazon.com Customer Service
http://www.amazon.com
Please note: This e-mail was sent from a notification-only address that
cannot accept incoming e-mail. Please do not reply to this message.
Okay, very well then. I kind of expected this type of thing due to the fact that it usually takes a couple of days to clear deposits so I called the toll free number they provided. And man, the people on the other end of the phone. They started accusing me of having a delinquent account and all in all, they were a horror to deal with.
After that, I went into an online chat with Bank of America, this is how I was treated:
Welcome to an online chat session at Bank of America. Please hold while we connect you to the next available Bank of America Account Specialist. Your chat may be monitored and recorded for quality purposes. You are number 9 in a queue of 9. Thank you for your patience.
You are now chatting with Adonis . Welcome to Bank of America. How can I help you complete your online checking or savings application today?
Adonis : Hello! Welcome to Bank of America Text Chat service! By clicking on the pop up link you have indicated that you would like to apply for an account. How may I assist you with applying for an account online?
Kyle : Uh, no. I am contacting you today about my existing account.
Adonis : We have not heard from you. Do you wish to continue the chat?
Kyle : Yes you have heard from me and yes I would like to continue.
Adonis : We are closing the chat since we have not heard from you.
Thank you for chatting on bankofamerica.com. Your feedback is important to us. Once you close this window, please take a moment to fill out our survey and tell us how we did today. The survey takes only a few moments to complete.
So I took the time to contact their help department to report Mr. Adonis’ actions or rather, lack thereof. I hope any supervisor at Bank of America knows how displeased that Adonis outright ignored me.