Businesses, learn to pick up the phone!
Wednesday, March 21st, 2007I hate calling the customer service department of a business. Generally, it means being transferred to the right person/department/whatever more than once, hopefully getting the support you need and tolerating that horrible hold music and “hold advice” that they give. I am going to talk to you about a couple of my pet peeves in how a business runs and hopefully, this will inspire you to run your call centre in a more efficient manner. And know that until I can afford to take these measures, I am not going to run a call centre. In fact, I only give my number out to clients or possibly prospective clients. (more…)